Reference

Privacy Policy

We collect only what we need to run your account, process your bKash and Nagad deposits, and keep your wallet secure.

Account securityWallet protectionData access rightsContact privacy team
x999bet Privacy Policy
PRIVACY CONTACT

How to Reach Our Privacy Team

If you have a question about what data we hold, want to request a copy, or need to update your wallet details, our privacy team handles those requests separately from general support. Email us with your registered phone number so we can verify your account, or open a ticket through the help panel inside your account dashboard. We respond to privacy requests within five business days.

Team online

Privacy email

Send data requests, access inquiries, or deletion instructions to our privacy team. Include your registered phone number and a brief description of what you need. We will verify your identity before sharing any account information.

Account dashboard ticket

Log in, tap Help, then Privacy Request. Type your question and our team will reply inside the same ticket thread. This path keeps your request tied to your verified account so we can answer faster.

Phone verification

For sensitive requests like account closure or wallet-detail changes, we may ask you to confirm ownership by sending a one-time code to your registered mobile number. This extra step protects your balance from unauthorized changes.

DATA PRACTICES

How We Protect Your Information

We encrypt your password and wallet details at rest and in transit. Our payment gateway uses SSL to protect bKash, Nagad and Rocket transfers, and we never store your wallet PIN or OTP. Session cookies expire after thirty minutes of inactivity, and we log you out automatically on shared devices. We keep transaction records for six years to meet financial-reporting requirements in eligible regions, but we delete inactive account profiles after three years of no login. You control your own data: request a copy, ask us to correct an error, or close your account anytime.

Encryption standard We encrypt wallet IDs, deposit amounts, and login credentials using AES-256. Data moves between your device and our servers over TLS connections so no one can intercept your bKash or Nagad account number in transit.
Cookie policy Session cookies remember your login state and language choice. Analytics cookies track which games you open so we can show relevant lobby tiles. You can block third-party cookies in your browser settings without losing core account features.
Retention periods We keep deposit and withdrawal logs for six years to satisfy financial record-keeping rules in eligible regions. Profile data, including your phone number and bet history, stays on file until you request account closure or three years pass with no login activity.
Your rights You can request a copy of all data we hold, ask us to correct a mistake in your profile, or delete your account entirely. Contact our privacy team by email or through the account dashboard, and we will process your request within fifteen business days.

Common Privacy Questions

We ask for your mobile number, a password, and the wallet you will use to deposit — bKash, Nagad or Rocket. We also log your device type and IP address to protect your account from unauthorized logins.

We share wallet details with our payment processors to clear deposits and withdrawals, and we send bet records to game providers so they can load your history. We do not sell your information to advertisers or data brokers.

Deposit and withdrawal records stay on file for six years to meet financial reporting requirements in eligible regions. If you close your account, we archive transaction logs but delete your profile and wallet details within ninety days.

Yes. Email our privacy team or open a ticket through your account dashboard. Include your registered phone number so we can verify your identity, and we will send your data export within fifteen business days.

Contact support or the privacy team with a closure request. Once any pending withdrawals clear, we will delete your profile, wallet details, and session logs. Transaction records are archived under financial record-keeping rules but disconnected from your identity.

Session cookies keep you logged in when you move between the lobby and live tables. Analytics cookies track which games you open so we can suggest similar titles. You can block analytics cookies in your browser without affecting deposits or gameplay.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.